Digital Products
Miuvia sells digital artwork only. No physical products, prints or frames are shipped.
Because our products are digital downloads, digital purchases are generally not eligible for returns or refunds once the download has begun, except where a refund or other remedy is required by applicable consumer law.
Problems With Your Download
We stand behind the quality of our digital products.
If your download is unavailable, corrupted, incomplete, or the wrong product has been supplied, please Contact Us before purchasing the product again. We will investigate the problem and work with you to resolve it.
Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us before downloading the duplicate purchase so that we can investigate the circumstances.
Consumer Rights
Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited in the country or jurisdiction applicable to your purchase.
Where applicable law provides a right to a refund, replacement, repair, price reduction, cancellation or another remedy, that right will continue to apply.
Refunds
Where Miuvia approves a refund, it will normally be returned through the original payment method, subject to the payment provider’s procedures.
If you believe you have a legitimate refund or other remedy request, please contact us with your order number and the email address associated with your Miuvia account.
Important
Please do not purchase the product again because of a download problem. Contact us first.
We stand for quality and excellence in customer service, and we’ll do our best to resolve genuine problems promptly.