What does Miuvia sell?
Miuvia sells digital artwork for download. We do not sell or ship physical prints, posters, frames or other physical products.
Is Miuvia a physical art store?
No. Miuvia is a digital-download store. Your artwork is supplied electronically, so there is no physical delivery.
Are Miuvia artworks AI-generated?
Miuvia artwork is created using AI-assisted creative processes, combined with human creative direction, selection, refinement and digital preparation. Each artwork is reviewed and prepared by Miuvia before being offered for sale.
Do I need a Miuvia account?
Yes. A Miuvia account is required to purchase from Miuvia.
Your account allows your orders and purchased digital artwork to be associated with you and provides access to your purchased downloads through your account dashboard.
What do I receive when I purchase an artwork?
Every purchase is supplied as a ZIP package containing the digital files associated with the product you purchased.
The number of artworks included depends on the particular product. This may include individual artworks, multi-artwork collections or gallery-wall collections.
Please check the individual product description for details of what is included.
How will I receive my purchase?
Your purchase is delivered digitally. After successful payment and order processing, your purchased files become available through your Miuvia account.
You will not receive a physical package.
For more information, see Digital Delivery And Downloads.
What is a ZIP file?
A ZIP file is a compressed package used to contain one or more digital files.
You download the ZIP package and then extract its contents using the ZIP extraction tools available on your computer or compatible device.
Can I download my purchase again?
Your purchases are associated with your Miuvia account so that you can access your purchased downloads through your account dashboard.
Download limits and other security controls may apply. The exact download arrangements will be explained once the download system has been fully configured and tested.
Can I use the artwork immediately after downloading it?
Yes. Once you have downloaded and extracted your files, you can use the artwork subject to the licence and permitted-use terms that apply to your purchase.
Please refer to the product description and Miuvia’s Terms & Conditions for the permitted uses.
Can I print the artwork?
Miuvia sells digital artwork intended for use according to the licence supplied with the product.
You may print your purchased artwork for your permitted personal use, subject to the applicable licence.
The purchase of a digital artwork does not transfer copyright or ownership of the underlying artwork to you.
Can I share the files with someone else?
No. Purchased digital files are intended for use by the customer who purchased them.
You may not resell, redistribute, share, upload, reproduce for commercial distribution, or otherwise make the digital files available to third parties, except where specifically permitted by the applicable licence.
Can I sell prints of Miuvia artwork?
No, unless the specific product licence expressly permits commercial use.
A purchase gives you the rights specified by the applicable licence. It does not give you ownership of the artwork or permission to commercially reproduce and sell it.
Can I modify the artwork?
The permitted use of each artwork is governed by the applicable licence.
Unless expressly permitted, you should not modify, reproduce or redistribute the artwork for purposes outside the licence.
What if my download doesn’t work?
Don’t purchase the artwork again.
First make sure you are logged into the Miuvia account associated with your purchase and try the download again.
If the problem continues, Contact Us and provide your order information. We’ll investigate and help resolve the problem.
What if I receive the wrong file?
Contact us as soon as possible with your order information.
We’ll investigate the problem and, where appropriate, provide the correct files or another appropriate remedy.
Can I get a refund?
Because Miuvia sells digital products, digital purchases are generally not eligible for returns or refunds once downloading has begun, except where a refund or other remedy is required by applicable consumer law.
For full details, see Returns & Refunds.
What payment methods do you accept?
The payment methods available to you will be displayed at checkout.
Available payment methods may vary depending on your location and the payment services available to Miuvia.
Do you ship internationally?
There is no physical shipping because Miuvia sells digital products.
Your purchase is delivered electronically, regardless of where you are located.
What currencies can I use?
The currencies available for purchases will be determined by the Miuvia store and payment-provider configuration.
The applicable currency will be shown during the purchasing process.
Do your prices include VAT or other taxes?
Tax treatment can depend on the customer’s location and the applicable tax laws.
Miuvia’s prices, checkout and tax treatment will reflect the tax requirements applicable to the transaction.
For more information, see Payment Information and the relevant terms.
How do I contact Miuvia?
Use the Contact Us link in the Miuvia website footer.
When contacting us about an order, please include the email address associated with your Miuvia account and your order number where available.